FAQ

What can we answer for You?

Here at CGMA we try to make everything as simple as possible. Listed below are our most popular questions about the course, payment and other related information. If you find that you have not discovered the answers you seek, please feel free to message us directly at 3d.registration@cgmasteracademy.com and a representative will be there to assist you.

When does the next term begin?

The dates for each registration period can be found on our CALENDAR page of our website. 

What do I need to get started?

First, you should apply directly to our program through the Apply page of our website. Please be sure to upload or paste in your portfolio link so that we can successfully review your application. Applicants who fail to send us a portfolio for review will not be accepted. All of our students must have prior knowledge of an existing 3D package and Photoshop. If you do not have previous working knowledge of 3D packages and are still interested in joining our program, please let us know regardless and we can help steer you in the right direction.

How does the virtual classroom work?

The length of the course varies from class to class. Each one of the classes will comprise of the following: Every week, students will have access to a recorded lecture that can range from an hour to 2 hours. These lectures, upon release, can be rewatched as many times as the student needs throughout the duration of the class. Lectures will be followed by an assignment that the student has a week to complete and submit on time for instructor feedback. Each student receives INDIVIDUAL video recorded feedback on their work followed by a live Q&A session to wrap up the week and answer any questions students have about their feedback or related material. These live sessions are optional and are also recorded, so if you cannot attend them, you can always ask your questions in advance and watch your instructor's answer in the recording posted in the classroom. CGMA is an online academy, so we have created a virtual structure that will allow students to use a global chat system, classroom forums for communication between students and instructors and a classroom gallery so students can view and comment on each other's assignment submissions. Our online community thrives and is a great place for students around the world to grow and network with their fellow artists and instructors.

Online Academy description:

The classes are completely online but you get to interact with the instructor and with your classmates through our virtual classroom and the live QandA sessions. All content is recorded so you can access it at different times. This includes homework feedback, Q&A sessions, lectures and any supplemental videos provided.

Our academy allows purchasing of classes in sets we call "blocks" that last 10 weeks. Each block costs a total of $1498 and contains 2 classes that compliment each other. Once the student has completed their classes, they will still have access to the content within up to a certain point in time before they lose access.

Will there be set class times?

With the exception of the Live Q&A, and a day for assignment submission set by your instructor starting the course, there will be no set class times. You can both review and complete your current week's lecture and assignments at your own pace. At the end of each week we will have access to next week’s lectures.

What is the estimated time for each weeks course load?

We estimate 8-12  hours each week of work per class. However, we suggest students spend as much time as needed to properly complete and comprehend the weeks assignment. Ultimately, this number will be different for each individual. Just make sure to allow enough time for assignment review and completion (at least an hour and a half each day).

How are all course lectures released?

All course lectures are released as high quality video presentations- by a qualified instructor -that can be streamed through your browser. All other course content (i.e. individual critiques, Live Q&A's, forum post, etc.) is presented with a mixture of video and written formats.

Can you explain how students and instructors will engage each other?

In general, each student will get weekly feedback from the instructor- about their work and progress -on a central class forum. It is here that individual students and the instructor can engage in open dialog similar to that found in traditional classrooms.

Am I able to have other projects or pieces that I am working on critiqued during the course program?

Yes but instructors are not required to critique your personal projects. Only course related assignments can be submitted for critique by an instructor during a course program. All other work can be uploaded and critique by fellow classmates.

Are CGMA Master Classes accredited?

No. Since the CGMA Master Classes are not part of a full time degree program.

Wrapping up your Class

At the end of the last week, students gain an additional 2 extra weeks of viewing time for their classroom. During this period it’s important for students to review as much of the provided content as possible (i.e. course lectures, Live Q&A sessions and other students’ feedback), before the classroom closes between terms. Please note that the classroom chat feature remains active 24/7 year round.

 

Absence Policy

In the event that you need to take a break between school terms (up to a maximum of 2 consecutive terms) you must notify our admissions department at 3d.registration@cgmasteracademy.com letting us know you won’t be registering for classes for the next term. You will not be able to automatically register once you are absent a term or more. When you’re ready to return, please notify our admissions department 3d.registration@cgmasteracademy.com at least one week prior to that term’s open registration period in order to receive your unique registration link. Since class space is limited, students will be enrolled on a first-come, first-serve basis based on class availability. If you are absent for more than 2 consecutive terms, you will need to re-apply to the program.

Notes to consider:

  • During your break from the program, you will not have access to the website or content videos.
  • If you have paid for the program’s courses in advance, you will be able to transfer these funds to another term as long as your resuming term date is within the same fiscal year from your original purchase. You will be issued a refund minus an administration fee in the event that there are any unused funds in your account by the end of the year.

What is CGMA's refund policy?

In general, there are no refunds for CGMA 3D Master Classes.

However, in case of an emergency,  you must contact CGMA at least 5 days prior to the start of the course for a refund. Regardless of the situation, a 5% processing fee is incurred on all transactions. The contact email is 3d.registration@cgmasteracademy.com . You will be sent a form to fill out immediately to consider your request for refund.

Remember, that when you register for a class you hold a seat that cannot be transferred to another student once class starts, especially on a course that is filled to capacity. Any type of refund must be requested within the same fiscal year of the original purchase.

Nevertheless, here are some of the options that we provide to our CGMA students who may be experiencing emergencies special circumstances:

  • Request of enrollment cancellation during the first week of a term could qualify for a refund, minus a 15% cancellation fee of the price of a term. 
  • Request of enrollment cancellation during the second week of a term (prior its 5th day) could qualify for a refund, minus a 20% cancellation fee. 
  •  Request of a Class Transfer into the next term. Transfers from one term to the other may be allowed, however, an administrative fee equivalent to 20% of the course cost will be collected before the student can be confirmed on the next term's roster. Transfer must be requested within the first week of the term and a higher rate will apply if the transfer is approved and moves student's graduation date to a different fiscal year. 

Ultimately, the decision to refund any amount of money will be made completely at CGMA Online's discretion.

However, should a student be unable to fulfill his/her course obligations due to illness, personal tragedy, jury duty, or military deployment, please write to us at 3d.registration@cgmasteracademy.com with your Name, Title of Enrolled Course, and the nature of your problem, and we will determine your refund eligibility on an individual basis. Keep in mind some documentation supporting your situation may be requested.

Am I allowed to talk to other students?

Absolutely! There are a number of ways this can be done. One way is through your courses virtual classroom, our chat system or via your class forum.

 

Does CGMA offer Financial Aid?

We currently do not have any financial aid at this moment for the 3d program. However, we recommend for those in need of financial assistance to seek personal/educational loans or participate in employee training reimbursement programs from their employers. We can help provide any documentation you may need to apply to certain programs in your area. Also, you can explore Paypal's "Bill me Later" feature. You can find more information about this offer here: https://www.paypal.com/webapps/mpp/billmelater-productoverview

You can also use your credit card to purchase through Paypal without having to make an actual Paypal account, or try our new Payment Plan option.

 

Payment Plans

How do Payment Plans work?

Students who wish to split a single or multiple class purchase into two smaller installments, can now do so using this feature. At the time of final purchase students will be presented with the option to pay by either: “PayPal,” “Credit Card,” or through our new “Register with Installments” option. For existing students, this will be after you log in and make your class selection(s). For new students, this will be at the end of the registration form you complete after making your class selection(s). In either case, the rest is pretty simple. After making your class/course selection(s)…

Installment / Payment Plans Guide

Since this is the first time we are rolling out this feature, we will only allow a two-part payment plan for now. The first half will be due immediately upon successful registration. The second half of the payment will be due no later than ten days before classes open. The second half of the installment payment will automatically be deducted from your payment source ten days before classes open. For the Fall term, any classes purchased by end of day Friday, September 30th, will have the second half of their payment processed on: October 14, 2016. Any classes purchased after Friday, September 30th, will have their second payment processed on: November 4, 2016So please make sure that sufficient funds are available around these times (depending on when you paid) to prevent a disruption in your enrollment process.

*Please note that any Payment Plan transactions that qualify for a refund are subject to our standard 5% processing fee.

Are classes purchased using the new Payment Plan option refundable?

Yes! All eligible Payment Plan transactions are refundable. Please see our Refund Policy below for more information about how refunds work.

What if I need more time to make final payment?

Please immediately write to 3d.registration@cgmasteracademy.com as soon as you become aware of this. Make sure to include “URGENT | Payment Plan Issue” in the subject. We will try our best to work with you on what options you can take in such situations.

Will you offer more payment plan options in the future?

Yes! We are currently working on additional payment plan options. But these won’t be ready until the Fall term at the earliest.

What if my question wasn’t answered/covered here?

Please write to 3d.registration@cgmasteracademy.com with any questions you may have. Make sure to include “Payment Plan Inquiry” in the subject.

 

Refund Policy

In general, there are no refunds for CGMA Master Classes. However, in certain circumstances, it is possible to obtain a full refund if you contact us at least 5 days prior to the start of the course. Regardless of any situation,  a 5% Processing fee is included on all transactions and will not be refundable. Remember that when you register for a class you hold a seat that cannot be taken by someone else once the class starts; especially in a course that is filled to capacity.

Nevertheless, here are some of the options that we provide to CGMA students who may be experiencing special circumstances:

  • Request of enrollment cancellation during the first week could qualify for a refund, minus a 15% cancellation fee.
  • Request of enrollment cancellation during the second week (prior to its 5th day) could qualify for a refund, minus a 20% cancellation fee.
  • Request of a block transfer from one term to another may be allowed, however, an administrative fee equal to 5% of the block cost will be incurred before the student can be confirmed in the next term's enrollment. Transfer must be requested within the first week of the term. All transfer requests must be submitted within the same fiscal year the blocks were purchased otherwise increased transfer fees will apply.

Ultimately, the decision to refund any amount of money will be made completely at CGMA's discretion.

Should a student be unable to fulfill his/her course obligations due to illness, personal tragedy, jury duty, or military deployment, please write to us at 3d.registration@cgmasteracademy.com. We will require a form to be filled out with your informaiton. Keep in mind some documentation supporting your situation may be requested.